Privacy Policy

Last updated: January 2024

1. Introduction

fresh-swish ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fresh-swish.com or engage our ecological consulting services.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

• Complete our enquiry forms
• Subscribe to our newsletter
• Request a consultation
• Communicate with us via email or other channels

This information may include:

• Name
• Email address
• Organisation name
• Project details you choose to share

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To send administrative information, such as service confirmations
• To improve our website and service offerings
• To analyse usage patterns and optimise user experience
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data
• Contract: Where processing is necessary for the performance of a contract with you
• Legitimate interests: Where processing is necessary for our legitimate business interests
• Legal obligation: Where processing is necessary to comply with UK law

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Typically, we retain enquiry data for three years following your last interaction with us.

6. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

• To trusted service providers who assist in operating our website or conducting our business
• When required by law or to respond to legal process
• To protect the rights, property, or safety of fresh-swish, our clients, or others

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookies Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

fresh-swish
47 Greenfield Lane
Cambridge CB2 8QT
Email: [email protected]